FAQ
ORDER & DELIVERY
For CUSTOM CAKES please WhatsApp +852 5322 5855 to check availability. Orders are limited per week and are taken on a first-come-first-serve basis. We will always try to help no matter how short notice, if our weekly quota allows.
For RETAIL CAKES you are welcome to pass by our shop grab-and-go, or you may also WhatsApp our Concierge Service +852 5977 3380 to find out what is fresh in store and we can reserve/ pre-order/ deliver for you.
We discourage any modifications to the cakes after the payment is sent and order is confirmed. Modifications are limited and evaluated on a case by case basis.
We have a no refund and return policy. Once an order is placed, you cannot cancel or make a refund.
Changes can be made if they are notified notified at least 3 days prior to the due date. Dates can be delayed but not advanced.
DELIVERY:
Hong Kong Island $150
Kowloon $250
New Territories & Sai Kung $350
*For Restaurant Deliveries please also provide your reservation name time and phone number.
PICK UP:
Pick up is at our Licensed Kitchen:
Unit A2, Block A, Fortune Factory Building, 40 Lee Chun Street, Chai Wan
- No delivery will be available.
- Cancellation is possible 3 days before.
- Postponing for up to 2 days is possible if notified 2 days before
- Order can be postponed by one day if requested before noon the previous day.
- If T8 or Black Rain Signal is hoisted the day of delivery, customers can opt to collect the cake themselves at their own risk, or postpone collection to the next day (however please note this will may affect the decoration and freshness of the cake).
PRODUCT
RETAIL CAKES:
4” serves 2-3 (approx 1lb)
5” serves 4-8 (approx 1.5-2lbs)
CUSTOM CAKES:
*Approximate Pricing & Sizing:*
5” serves 4-8 from $1800
6” serves 8-16 from $2400
8” serves 25-35 from $3300
5”4” two tier serves 10-12 from $2900
6”4” two tier serves 20-25 from $3700
8”5” two tier serves 35-50 from $4500
9”6” two tier serves 60-70 from $5800
8”6”4” three tier serves 30-40 from $5800
9”6”4” three tier serves 50-60 from $6700
3D CAKES
Approximate Sizing & Pricing:
$2100 and up - serves 4-8
$2700 and up - serves 8-16
$4200 and up - serves 20-25
CAKES WITH GIMMICK
$3500 & Up (Smallest Size Serves 8-10)
Generally we suggest to devour our cakes within the day of pick up! This will be the freshest your cake will be. Thereafter the cake may not taste as fresh/ soft/ crunchy.
Currently we offer 16 flavours. All can be gluten free EXCEPT for cookies n cream, chocolate custard, and red velvet.
Please not the following flavours have nuts: Chocolate Hazelnut, Chestnut. All our cakes may have traces of nuts. If you have severe allergies please mention this to our CUSTOM CAKES WhatsApp at +852 5322 5855 and we will try our best to take care.
Currently we do not offer egg free/ vegan/ dairy free options.
Currently we do not tamper with our recipes for quality control purposes. However for your information, regarding sugar levels within our cakes, they are constructed of:
- Low sugar sponge cake
- Sugar free freshly whipped cream filling
- Outter layer of Swiss Meringue Buttercream + sugar fondant decoration (This layer is sweet. However this is inevitable as this is the only type of icing which will not cause the cake decorations to melt)
Suggest to keep the cake refrigerated until serving, so that the outter layer is easy to pick away and discard.
Yes. Our Swiss meringue buttercream does contain egg whites but they are cooked through before whipping into the final buttercream. Our fresh cream used within the cakes are also UHT, safe for babies and pregnant ladies.
For babies please be sure they are beyond weening, and are able to gnaw/ chew solids before giving them sponge or fruits within our cakes - to avoid any choking hazard.
Yes please. Please store our cakes in the fridge until 30mins before serving to allow the outer layer of Swiss Meringue Buttercream to soften. Please also avoid bringing the cake from the fridge to extreme outdoor heat during the summer.
All our products are handmade and so not two cakes can be exactly the same. Also please note our Instagram Photos and marketing materials are taken professionally with studio lighting.